Last Updated: 9/1/2025

Lone Star Surface Pros (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including through our website and SMS communications.

1. Information We Collect

We may collect the following types of information when you use our website, request a quote, or communicate with us:

  • Personal Information: Name, phone number, email address, and any details you provide in forms or communications.
  • Device Information: IP address, browser type, and related technical data.
  • Usage Information: How you interact with our website or services.

2. How We Use Your Information

We use the information collected to:

  • Provide quotes, schedule consultations, and deliver services.
  • Send important updates about your project or account.
  • Respond to inquiries and customer service requests.
  • Improve our website, services, and customer experience.
  • Send promotional offers or updates (only if you have opted in).

3. SMS Messaging

By providing your phone number, you consent to receive SMS messages from us related to:

  • Project updates and scheduling.
  • Appointment confirmations and reminders.
  • Customer support follow-ups.
  • Promotional offers (if you opt-in).

Message and data rates may apply. Message frequency will vary.
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

We do not share your mobile number with third parties for marketing purposes.

4. How We Share Information

We may share your information only with:

  • Service Providers: Vendors that help us operate our business (e.g., SMS providers, payment processors, web hosting).
  • Legal Compliance: When required to comply with the law or protect our rights.

We do not sell, rent, or trade your personal information to third parties.

5. Data Security & Retention

We implement reasonable security measures to protect your information. We retain personal data only as long as necessary to fulfill the purposes described in this Policy or as required by law.

6. Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve functionality and analyze usage. You can adjust your browser settings to refuse cookies, but some features may not work as intended.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you.
  • Request corrections or updates.
  • Request deletion of your information.
  • Opt out of promotional communications.

To exercise these rights, please contact us using the details below.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

Lone Star Surface Pros
1911 S. Kaufman, Space #2, Ennis, TX 75119
972-268-5060
melissa@lonestarsurfacepros.com